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Thursday, October 21, 2021
Is COVID over? What now?
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Many small businesses have been struggling during the last 18 months and for reasons none of us doubt. Some have used this time very wise...
Friday, March 6, 2020
JC's customer-service Rule #3
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Everyone’s got a short list of ‘do’s and ‘don’t’s for their business segment; and here are mine. I don’t ordinarily make guarantees; but ...
JC's customer-service Rule #2
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Everyone’s got a short list of ‘do’s and ‘don’t’s for their business segment; and here are mine. I don’t ordinarily make guarantees; but ...
Wednesday, March 4, 2020
JC's customer-service Rule #1
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E veryone’s got a short list of ‘do’s and ‘don’t’s for their business segment; and here are mine. I don’t ordinarily make guarantees; but ...
Tuesday, February 25, 2020
Drawing in the click-happy customer
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Many people in small business have come to loathe and fear Amazon - and often with good reason. Amazon is everywhere; they offer stuff a...
Monday, January 20, 2020
’Tis the season
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photo courtesy of SailingNJ.com In the northeastern US, we all know that pleasure boating is a very short season. We’re lucky if...
Friday, December 27, 2019
Product marketing failure due to a merger
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Here is an example of what is probably my most frustrating pet peeve. As a marketing and product-design professional this irritates me mo...
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